Welcome to The Surprise Beauty Box

FAQS

What is a subscription beauty box?

It’s when you fill out a questionnaire and then we send you samples or full sized products based on your results. It’s a great way to try new products without the commitment to expensive make routines.

What kind of brands are in each box?

Each box will come with an assortment of high end and indie brands. Each box will include cosmetics, fragrance, nails, hair, and skin care products. Some of our products will be from Estee Lauder, Clinque, Elizabeth Arden, and Lancome.

Are there men’s boxes?

Yes, make sure to indicate your gender preference in the box and we will send you men’s products as well.

Can I send TSBB as a gift?

Make sure to write in the comments section the gift is for someone and answer the questionnaire from their perspective.  There might be additional fees for gift wrap. Each product will vary.

What if I want to buy more than a one month subscription?

Our customer favorite is our three month plan; this gives us ample time to truly figure out what suits you best.  We also offer yearly and monthly plans! Check out our promotions with a 3 month and year subscription!

How is the deluxe box better than the standard?

In the deluxe box there are MORE items and BIGGER items, this means that deluxe boxes come with larger sizes and quantity.

What if I like a product?

We carry a wide range of our products in the shop page; make sure to contact us if you don’t see something.

Can I refund a box?

Unfortunately due to the nature of the box, to sample products, we can’t offer refund. Send us a private message through our contact us form and we can work together to see how we can improve your next box.

I am new to makeup and not sure how to use products?

Don’t worry, if you check beginning makeup level in the questionnaire, we send you a write up of how to properly apply all products

What if the box is sold out?

Unfortunately there are limited numbers of boxes per month, make sure to sign up a subscription plan to avoid missing a month’s box.

I heard you donate to charity?

Yes, we are proud to say we support the Women’s Care Shelter of Pittsburgh! A percentage of sales will be donated and we are running food drives year round! Our current goal is 500 items by the end of summer!

What are the shipping costs?

We offer free shipping to US customers and a varied rate for international customers.

Can you offer expedited shipping?

Only per special request and there is an additional cost depending on the location.